Privacy Policy

1. Introduction

Computer Pro Network ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our computer repair and IT services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us for computer repair services
• Fill out contact forms on our website
• Schedule appointments
• Make payments for services
• Subscribe to our newsletter or communications

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Service request details and computer specifications
• Communication preferences

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide computer repair and IT support services
• Process payments and billing
• Communicate with you about services, appointments, and updates
• Improve our website and services
• Send promotional materials (with your consent)
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. Data Protection During Service

Computer Repair Services

During computer repair services, we may have access to data stored on your devices. We commit to:

• Only access data necessary to diagnose and repair your computer
• Maintain strict confidentiality of any personal data encountered
• Not copy, use, or disclose your personal files or data
• Recommend data backup before beginning repairs
• Securely delete any temporary files created during the repair process

Remote Support

When providing remote support services:

• We only access your computer with your explicit permission
• All remote sessions are secure and encrypted
• We do not store or retain access to your computer after the session
• You can terminate the remote session at any time

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, scheduling software)
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our customers or others
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Secure storage and disposal of physical and electronic records

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically retained for 7 years for business and tax purposes.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. We use Google Analytics to understand how visitors interact with our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: (817) 658-0707
• Email: support@cpntexas.com
• Address: Fort Worth, Texas

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose, and the right to request deletion of your personal information.

15. Data Protection Officer

For questions specifically related to data protection and privacy, you may contact our designated privacy officer at the contact information provided above.